Privacy Policy

Personal Information:

When you use Nursicon, we collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, professional credentials
• Profile Information: Bio, profile photo, nursing specialty, years of experience
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Consultation Information: Booking details, session notes, consultation preferences
• Communication Data: Messages sent through our platform, support inquiries

Automatically Collected Information:

• Usage Data: Pages visited, features used, time spent on platform, referral sources
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location information based on IP address
• Cookies & Tracking: Session data, preferences, analytics information

Information from Third Parties:

• Calendly: Scheduling information, availability data
• Zoom: Video consultation metadata (not call content)
• Stripe: Payment processing information, transaction history
• Social Media: If you connect social accounts, we may receive profile information

We use the information we collect to:

• Provide Services: Process bookings, facilitate consultations, manage your account
• Payment Processing: Process transactions, issue refunds, prevent fraud
• Communication: Send booking confirmations, reminders, updates, and support responses
• Platform Improvement: Analyze usage patterns, improve features, fix bugs
• Personalization: Recommend relevant experts, customize your experience
• Marketing: Send promotional emails, newsletters (with your consent)
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations, enforce our terms

We share your information only in the following circumstances:

With Experts:

When you book a consultation, we share your name, contact information, and consultation details with the expert to facilitate the session.

Service Providers:

• Stripe: Payment processing and payout management
• Calendly: Scheduling and calendar management
• Zoom: Video consultation infrastructure
• Email Services: Transactional and marketing emails (SendGrid, Mailchimp)
• Analytics: Usage analytics and platform optimization
• Cloud Hosting: Data storage and platform hosting

Legal Requirements:

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent:

We may share information for other purposes with your explicit consent.

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted is encrypted using HTTPS/SSL
• Payment Security: PCI DSS compliant payment processing through Stripe
• Access Controls: Limited employee access to personal data, role-based permissions
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Backups: Regular encrypted backups to prevent data loss
• Incident Response: Procedures to detect and respond to security breaches

HIPAA Considerations:

While Nursicon consultations are conducted securely, our platform is designed for general nursing advice and professional mentorship, not for sharing Protected Health Information (PHI). Users should not share patient-specific health information during consultations.

We use cookies and similar tracking technologies for:

Essential Cookies:

• Authentication and session management
• Security and fraud prevention
• Platform functionality

Analytics Cookies:

• Understanding user behavior and preferences
• Improving platform performance
• Measuring feature effectiveness

Marketing Cookies:

• Personalizing content and recommendations
• Tracking advertising effectiveness
• Retargeting campaigns

You can control cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality.

Depending on your location, you may have the following rights:

Access & Portability:

• Request a copy of your personal data
• Download your data in a portable format

Correction & Deletion:

• Update inaccurate or incomplete information
• Request deletion of your account and data

Control & Objection:

• Opt-out of marketing communications
• Object to certain data processing activities
• Restrict how we use your data

California Residents (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of data sales (we don't sell data)
• Right to non-discrimination for exercising privacy rights

EU Residents (GDPR):

• Right to data portability
• Right to restriction of processing
• Right to object to processing
• Right to lodge a complaint with supervisory authority

To exercise these rights, contact us at privacy@nursicon.com

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax, accounting, legal requirements)
• Resolve disputes and enforce agreements
• Improve our platform and services

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

Nursicon is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

Nursicon operates globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Adequate data protection frameworks and certifications
• Encryption during transit and storage

Our platform may contain links to third-party websites, services, or integrations (Calendly, Zoom, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the platform

Your continued use of Nursicon after changes indicates acceptance of the updated policy.